Privacy Policy for Snabby Real Estate

When you use Snabby Real Estate services to buy, rent, or sell your home, get a mortgage, or connect to a real estate professional, we know you're trusting us with your data. We take our responsibility to respect your privacy seriously and work hard to protect it. This Privacy Notice explains what personal data we collect, why we use it, who we share it with, and how we protect it, along with the tools you can use to manage your privacy. We periodically revise this Notice to reflect new and evolving laws that govern privacy. This Privacy Notice is not a contract and does not create any legal rights or obligations.

Who We Are

Snabby Real Estate offers a wide range of services that focus on all stages of your home journey: searching, renting, buying, selling, financing, and home improvement. We know that everyone's home journey is different and that deciding on the right place to call home is a personal experience. Along with a wealth of information about homes, neighborhoods, market conditions, local real estate professionals, and financing options, we also use the information you give us to provide our services and help you find your next home.

We carefully evaluate how we use data to ensure that we provide value to you. If you have any questions that we haven’t answered here, you can always contact us at [email protected].

When we use the terms “Snabby Real Estate,” “we,” “us,” or “our” in this Privacy Notice, we are referring to Snabby LLC and its affiliated brands.

Our Offerings

When we use the terms “offerings” or “services,” we refer to our Internet websites, mobile applications, and other services that link to this Privacy Notice and that we offer and manage on our own behalf, including:

• Our corporate websites that link to this Privacy Notice
• Rental tools
• Connections (such as connecting you to a lender or agent)
• Other offerings we may make available through our sites and apps

This Privacy Notice does not cover or address:

• Disclosures or rights we may provide to you in relation to the United States Fair Credit Reporting Act (FCRA) or the United States Gramm-Leach-Bliley Act (GLBA)
• Disclosures or rights we may provide to you in relation to U.S. state-specific financial privacy laws
• Offerings that we provide solely on behalf of our business partners
• Personal data and privacy practices relating to job applicants, employees, and other Snabby Real Estate personnel

For offerings provided on behalf of our customers who are real estate professionals (such as real estate agents, builders, third-party lenders, and landlords), please refer to the privacy notice of the real estate professional with whom you have a relationship for information on how they engage us to process your personal data.

Quick Links

• What is Personal Data?
• Our Collection and Use of Personal Data
• Our Disclosure of Personal Data
• Choices About Your Data
• Third-Party Tracking and Interest-Based Advertising
• Children’s Personal Data
• Region-Specific Disclosures
• Third-Party Websites
• Updates to this Privacy Notice
• Contact Us
• Additional U.S. State Privacy Disclosures

What is Personal Data?

When we use the term “personal data” in this Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household. It does not include aggregated or de-identified information that is maintained in a form that is not capable of being associated with or reasonably linked to an individual.

Our Collection and Use of Personal Data

The personal data we collect, the way we collect it, and how we use it will depend on how you interact with us and the type of services you use.

Information We Collect As You Use Our Services

Collection of Personal Data

As is true of most digital platforms, we and our third-party providers collect certain personal data automatically when you visit or interact with our websites, mobile apps, and other online services. This includes things like your home search history, homes you view, purchase activity, what you’ve clicked on, and other uses of our websites, and the amount of time you spend looking at different parts of our websites.

Specifically, we and our third-party partners may use tracking technologies to automatically collect commercial information, preferences, and internet, network, and device information, including:

• Information about how you access our services: such as the website from which you came and the website to which you are going when you leave our websites, how frequently you access the services, when and whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other actions you take on the services.
• Information about how you use the services: such as the pages you visit, the links you click, the ads you view and click on, purchase information and your checkout process, your location when you access or interact with our services, and other similar actions.
• Information about the computer, tablet, smartphone, or other device you use: such as your IP address, browser type, Internet service provider, platform type, device type/model/manufacturer, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, e.g., a persistent device identifier or an Ad ID), and other such information (referred to herein as “Log Data”).
• Analytics Data: such as information about your activity when you visit our sites or use our apps; this can include clicks, mouse movements, forms you fill out, and similar information. We use this to better understand what features and parts of the website are most useful, and which ones may need to be improved.

Information You Give Us or Create Using Our Services

Collection of Personal Data

When you use our services, websites, or apps, we collect personal data from you. We might also collect personal data about you from our business partners, payment processors, service providers, and other third parties who collect personal data on our behalf. This information might include:

• Account Registration and Profile Information:
  • Account identifiers (username and password)
  • Internal identifiers we assign to individual accounts
  • Account history and records (services used, date and type of account creation, account status, login activity, transactions, services provided, messages received, and activity on our websites and mobile applications)
• Customer Service and Communication History:
  • Information related to your communications with us, including call recordings, email or chat communications, and any other form of communication (such as complaints, questions, and other correspondence)
• Financial Information:
  • Bank account information
  • Credit card information
  • Details about your transactions, such as purchase history, the items purchased, and the price
• Verification Information:
  • Details to verify your identity and authenticate your right to use our services (e.g., date of birth, Social Security number, driver's license number, government identification number, and other information)

Information We Collect

• Personal Data: Information that identifies, relates to, describes, or could reasonably be linked directly or indirectly to an individual or household. This includes:
  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and account history.
  • Financial Information: Credit/debit card numbers, bank account information, and transaction details.
  • Location Data: General geographic location or more precise location with your consent.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Information: Pages visited, links clicked, ads viewed, and other interactions with our website.

Our Disclosure of Personal Data

In the preceding 12 months, we have disclosed personal data for a business purpose to the following categories of recipients:

• Service Providers: We share personal data with service providers that help us operate our services, such as providing customer support, hosting our websites, providing analytics, and delivering marketing communications. We have contracts with our service providers that limit how they can use your data and require them to protect it.
• Business Partners: We may share personal data with our business partners for the purposes of providing joint services, promotions, and other offerings. These partners include real estate professionals, lenders, and other third parties involved in your home journey.
• Legal and Compliance: We may disclose personal data to third parties, such as law enforcement, regulators, and courts, when required to comply with legal obligations or to protect our rights, property, or safety.
• Corporate Transactions: In the event of a merger, acquisition, or other corporate transaction, we may share personal data with the relevant parties, including during negotiations.
• With Your Consent: We may share personal data with third parties when we have your consent to do so.

Choices About Your Data

You have certain choices regarding your personal data, including:

• Access and Update: You can access and update your account information by logging into your account or contacting us.
• Opt-Out: You can opt out of receiving marketing communications from us by following the instructions in the communication or by contacting us.
• Delete: You can request that we delete your personal data, subject to certain exceptions, by contacting us.
• Limit Use of Sensitive Data: You can request that we limit the use and disclosure of your sensitive personal data by contacting us.

Third-Party Tracking and Interest-Based Advertising

We and our third-party partners use cookies and other tracking technologies to collect information about your browsing activities on our services and other sites to show you targeted advertising and other content personalized to your interests. You can control cookies through your browser settings and other tools. To learn more, please visit our Cookies Notice.

Children’s Personal Data

Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If a child under 13 has provided us with personal data, we encourage the child’s parent or guardian to contact us to remove the data from our systems.

Region-Specific Disclosures

Additional U.S. State Privacy Disclosures

These additional disclosures supplement the above information by providing details about our personal data processing practices relating to individual residents of certain U.S. states. For more information, please refer to the relevant state-specific sections of our Privacy Notice.

California-Specific Disclosures

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, access, correct, and delete their personal data, as well as the right to opt out of personal data sales. For more information, please visit our Privacy Center.

Third-Party Websites

Our services may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Updates to This Privacy Notice

We will update this Privacy Notice from time to time. When we make changes, we will change the "Last Updated" date at the beginning of this Privacy Notice. If we make material changes, we will notify you. All changes are effective from the date of publication unless otherwise provided.

Contact Us

If you have any questions or requests regarding this Privacy Notice or other privacy-related matters, please send an email to [email protected]. Alternatively, inquiries may be addressed to: